org.osid.tracking

Interface TrackingProxyManager

All Superinterfaces:

java.lang.AutoCloseable, java.io.Closeable, OsidProfile, OsidProxyManager, Sourceable, TrackingProfile

public interface TrackingProxyManager
extends OsidProxyManager, TrackingProfile

The tracking proxy manager provides access to rules sessions and provides interoperability tests for various aspects of this service. Methods in this manager pass a Proxy for passing information from server environments. The sessions included in this manager are:

• MyIssueSession: a session to get issues for the authenticated agent
• IssueTrackingSession: a session to examine issues in a queue
• IssueResourcingSession: a session to assign resources to issues
• IssueTriagingSession: a session to reassign issues to queues and topics
• IssueLookupSession: a session to retrieve issues
• IssueQuerySession: a session to query for issues
• IssueSearchSession: a session to search for issues
• IssueAdminSession: a session to create and delete issues
• IssueNotificationSession: a session to receive notifications pertaining to issue changes
• IssueHierarchySession: a session to examine issues in a hierarchy
• IssueHierarchyAssignmentSession: a session to traverse the issue hierarchy
• IssueFrontOfficeSession: a session to look up issue front offics mappings
• IssueFrontOfficeAssignmentSession: a session to manage issue to front office mappings
• IssueSmartFrontOfficeSession: a session to manage dynamic front offices of issues
• SubtaskIssueLookupSession: a session to retrieve issue subtasks
• SubtaskIssueAdminSession: a session to manage issue subtasks
• DuplicateIssueLookupSession: a session to retrieve linked issues
• DuplicateIssueAdminSession: a session to manage linked issues
• BranchedIssueLookupSession: a session to retrieve issue branches
• BranchedIssueAdminSession: a session to manage issue branches
• BlockingIssueLookupSession: a session to retrieve issue blocks
• BlockingIssueAdminSession: a session to manage issue blocks

• LogEntryLookupSession: a session to retrieve issue log entries
• IssueMessagingSession: a session comment on issues and send messages to customers
• LogEntryNotificationSession: a session to receive notifications pertaining to log entries
• QueueLookupSession: a session to retrieve queues
• QueueQuerySession: a session to query for queues
• QueueSearchSession: a session to search for queues
• QueueAdminSession: a session to create and delete queues
• QueueNotificationSession: a session to receive notifications pertaining to queue changes
• QueueFrontOfficeSession: a session to looking issues of queues to front offices
• QueueFrontOfficeAssignmentSession: a session to manage queue to front office mappings
• QueueFrontOfficeAssignmentSession: a session to manage dynamic front offices of queues
• QueueResourcingSession: a session to manage queue resources

• FrontOfficeLookupSession: a session to retrieve front offices
• FrontOfficeQuerySession: a session to search for front offices
• FrontOfficeSearchSession: a session to search for front offices
• FrontOfficeAdminSession: a session to create and delete front offices
• FrontOfficeNotificationSession: a session to receive notifications pertaining to front office changes
• FrontOfficeHierarchySession: a session to traverse a hierarchy of frontOffice
• FrontOfficeHierarchyDesignSession: a session to manage a front office hierarchy

Method Summary

Methods

Modifier and Type	Method and Description
BlockingIssueAdminSession	getBlockingIssueAdminSession(Proxy proxy) Gets the OsidSession associated with the blocking issue administration service.
BlockingIssueAdminSession	getBlockingIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the blocking issue administration service for the given front office.
BlockingIssueLookupSession	getBlockingIssueLookupSession(Proxy proxy) Gets the OsidSession associated with the blocking issue lookup service.
BlockingIssueLookupSession	getBlockingIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the blocking issue lookup service for the given front office.
BranchedIssueAdminSession	getBranchedIssueAdminSession(Proxy proxy) Gets the OsidSession associated with the branched issue administration service.
BranchedIssueAdminSession	getBranchedIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the branched issue administration service for the given front office.
BranchedIssueLookupSession	getBranchedIssueLookupSession(Proxy proxy) Gets the OsidSession associated with the branched issue lookup service.
BranchedIssueLookupSession	getBranchedIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the branched issue lookup service for the given front office.
DuplicateIssueAdminSession	getDuplicateIssueAdminSession(Proxy proxy) Gets the OsidSession associated with the duplicate issue administration service.
DuplicateIssueAdminSession	getDuplicateIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the duplicate issue administration service for the given front office.
DuplicateIssueLookupSession	getDuplicateIssueLookupSession(Proxy proxy) Gets the OsidSession associated with the duplicate issue lookup service.
DuplicateIssueLookupSession	getDuplicateIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the duplicate issue lookup service for the given front office.
FrontOfficeAdminSession	getFrontOfficeAdminSession(Proxy proxy) Gets the OsidSession associated with the front office administrative service.
FrontOfficeHierarchyDesignSession	getFrontOfficeHierarchyDesignSession(Proxy proxy) Gets the OsidSession associated with the front office hierarchy design service.
FrontOfficeHierarchySession	getFrontOfficeHierarchySession(Proxy proxy) Gets the OsidSession associated with the front office hierarchy service.
FrontOfficeLookupSession	getFrontOfficeLookupSession(Proxy proxy) Gets the OsidSession associated with the front office lookup service.
FrontOfficeNotificationSession	getFrontOfficeNotificationSession(FrontOfficeReceiver frontOfficeReceiver, Proxy proxy) Gets the OsidSession associated with the front office notification service.
FrontOfficeQuerySession	getFrontOfficeQuerySession(Proxy proxy) Gets the OsidSession associated with the front office query service.
FrontOfficeSearchSession	getFrontOfficeSearchSession(Proxy proxy) Gets the OsidSession associated with the front office search service.
IssueAdminSession	getIssueAdminSession(Proxy proxy) Gets the OsidSession associated with the issue administration service.
IssueAdminSession	getIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue administration service for the given front office.
IssueFrontOfficeAssignmentSession	getIssueFrontOfficeAssignmentSession(Proxy proxy) Gets the OsidSession associated with assigning issues to frontOffices.
IssueFrontOfficeSession	getIssueFrontOfficeSession(Proxy proxy) Gets the OsidSession to lookup issue/front office trackings.
IssueLookupSession	getIssueLookupSession(Proxy proxy) Gets the OsidSession associated with the issue lookup service.
IssueLookupSession	getIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue lookup service for the given front office.
IssueMessagingSession	getIssueMessagingSession(Proxy proxy) Gets the OsidSession associated with the issue messaging service.
IssueMessagingSession	getIssueMessagingSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue messaging service for the given front office.
IssueNotificationSession	getIssueNotificationSession(IssueReceiver issueReceiver, Proxy proxy) Gets the OsidSession associated with the issue notification service.
IssueNotificationSession	getIssueNotificationSessionForFrontOffice(IssueReceiver issueReceiver, Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue notification service for the given front office.
IssueQuerySession	getIssueQuerySession(Proxy proxy) Gets the OsidSession associated with the issue query service.
IssueQuerySession	getIssueQuerySessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue query service for the given front office.
IssueResourcingSession	getIssueResourcingSession(Proxy proxy) Gets the OsidSession associated with the issue resourcing service.
IssueResourcingSession	getIssueResourcingSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue resourcing service for the given front office.
IssueSearchSession	getIssueSearchSession(Proxy proxy) Gets the OsidSession associated with the issue search service.
IssueSearchSession	getIssueSearchSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue search service for the given front office.
IssueSmartFrontOfficeSession	getIssueSmartFrontOfficeSession(Id frontOfficeId, Proxy proxy) Gets the OsidSession to manage locatin smart frontOffices.
IssueTrackingSession	getIssueTrackingSession(Proxy proxy) Gets the OsidSession associated with the issue tracking service.
IssueTrackingSession	getIssueTrackingSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue tracking service for the given front office.
IssueTriagingSession	getIssueTriagingSession(Proxy proxy) Gets the OsidSession associated with the issue triaging service.
IssueTriagingSession	getIssueTriagingSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the issue triaging service for the given front office.
LogEntryLookupSession	getLogEntryLookupSession(Proxy proxy) Gets the OsidSession associated with the log entry lookup service.
LogEntryLookupSession	getLogEntryLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the log entry lookup service for the given front office.
LogEntryNotificationSession	getLogEntryNotificationSession(LogEntryReceiver logEntryReceiver, Proxy proxy) Gets the OsidSession associated with the log entry notification service.
LogEntryNotificationSession	getLogEntryNotificationSessionForFrontOffice(LogEntryReceiver logEntryReceiver, Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the log entry notification service for the given front office.
MyIssueSession	getMyIssueSession(Proxy proxy) Gets the OsidSession associated with the my issue service.
MyIssueSession	getMyIssueSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the my issue service for the given front office.
QueueAdminSession	getQueueAdminSession(Proxy proxy) Gets the OsidSession associated with the queue administration service.
QueueAdminSession	getQueueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the queue administration service for the given front office.
QueueFrontOfficeAssignmentSession	getQueueFrontOfficeAssignmentSession(Proxy proxy) Gets the OsidSession associated with assigning queues to frontOffices.
QueueFrontOfficeSession	getQueueFrontOfficeSession(Proxy proxy) Gets the OsidSession to lookup queue/front office issues.
QueueLookupSession	getQueueLookupSession(Proxy proxy) Gets the OsidSession associated with the queue lookup service.
QueueLookupSession	getQueueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the queue lookup service for the given front office.
QueueNotificationSession	getQueueNotificationSession(QueueReceiver queueReceiver, Proxy proxy) Gets the OsidSession associated with the queue notification service.
QueueNotificationSession	getQueueNotificationSessionForFrontOffice(QueueReceiver queueReceiver, Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the queue notification service for the given front office.
QueueQuerySession	getQueueQuerySession(Proxy proxy) Gets the OsidSession associated with the queue query service.
QueueQuerySession	getQueueQuerySessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the queue query service for the given front office.
QueueResourcingSession	getQueueResourcingSession(Proxy proxy) Gets the OsidSession associated with the queue resourcing service.
QueueResourcingSession	getQueueResourcingSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the queue resourcing service for the given front office.
QueueSearchSession	getQueueSearchSession(Proxy proxy) Gets the OsidSession associated with the queue search service.
QueueSearchSession	getQueueSearchSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the queue search service for the given front office.
QueueSmartFrontOfficeSession	getQueueSmartFrontOfficeSession(Id frontOfficeId, Proxy proxy) Gets the OsidSession to manage queue smart frontOffices.
SubtaskIssueAdminSession	getSubtaskIssueAdminSession(Proxy proxy) Gets the OsidSession associated with the subtask issue administration service.
SubtaskIssueAdminSession	getSubtaskIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the subtask issue administration service for the given front office.
SubtaskIssueLookupSession	getSubtaskIssueLookupSession(Proxy proxy) Gets the OsidSession associated with the subtask issue lookup service.
SubtaskIssueLookupSession	getSubtaskIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy) Gets the OsidSession associated with the subtask issue lookup service for the given front office.
TrackingRulesProxyManager	getTrackingRulesProxyManager() Gets a TrackingRulesProxyManager.

Methods inherited from interface org.osid.OsidProxyManager

changeBranch, initialize, rollbackService

Methods inherited from interface org.osid.binding.java.OsidProxyManager

close

Methods inherited from interface java.io.Closeable

close

Methods inherited from interface org.osid.tracking.TrackingProfile

getFrontOfficeRecordTypes, getFrontOfficeSearchRecordTypes, getIssueRecordTypes, getIssueSearchRecordTypes, getLogEntryRecordTypes, getQueueRecordTypes, getQueueSearchRecordTypes, supportsBlockingIssueAdmin, supportsBlockingIssueLookup, supportsBranchedIssueAdmin, supportsBranchedIssueLookup, supportsDuplicateIssueAdmin, supportsDuplicateIssueLookup, supportsFrontOfficeAdmin, supportsFrontOfficeHierarchy, supportsFrontOfficeHierarchyDesign, supportsFrontOfficeLookup, supportsFrontOfficeNotification, supportsFrontOfficeQuery, supportsFrontOfficeRecordType, supportsFrontOfficeSearch, supportsFrontOfficeSearchRecordType, supportsIssueAdmin, supportsIssueFrontOffice, supportsIssueFrontOfficeAssignment, supportsIssueLookup, supportsIssueMessaging, supportsIssueNotification, supportsIssueQuery, supportsIssueRecordType, supportsIssueResourcing, supportsIssueSearch, supportsIssueSearchRecordType, supportsIssueSmartFrontOffice, supportsIssueTracking, supportsIssueTriaging, supportsLogEntryLookup, supportsLogEntryNotification, supportsLogEntryRecordType, supportsMyIssue, supportsQueueAdmin, supportsQueueFrontOffice, supportsQueueFrontOfficeAssignment, supportsQueueLookup, supportsQueueNotification, supportsQueueQuery, supportsQueueRecordType, supportsQueueResourcing, supportsQueueSearch, supportsQueueSearchRecordType, supportsQueueSmartFrontOffice, supportsSubtaskIssueAdmin, supportsSubtaskIssueLookup, supportsTrackingRules, supportsVisibleFederation

Methods inherited from interface org.osid.OsidProfile

getBranch, getBranchId, getDescription, getDisplayName, getId, getLocales, getProxyRecordTypes, getReleaseDate, getVersion, supportsJournalBranching, supportsJournalRollback, supportsOSIDVersion, supportsProxyRecordType

Methods inherited from interface org.osid.Sourceable

getBranding, getBrandingIds, getLicense, getProvider, getProviderId

Method Detail

getMyIssueSession

MyIssueSession getMyIssueSession(Proxy proxy)
                                 throws OperationFailedException

Gets the OsidSession associated with the my issue service.

Parameters:

proxy - a proxy

Returns:

a MyIssueSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssue() is false

Compliance:

optional - This method must be implemented if supportsMyIssue() is true.

getMyIssueSessionForFrontOffice

MyIssueSession getMyIssueSessionForFrontOffice(Id frontOfficeId,
                                             Proxy proxy)
                                               throws NotFoundException,
                                                      OperationFailedException

Gets the OsidSession associated with the my issue service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a MyIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssue() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsMyIssue() and supportsVisibleFederation() are true

getIssueTrackingSession

IssueTrackingSession getIssueTrackingSession(Proxy proxy)
                                             throws OperationFailedException

Gets the OsidSession associated with the issue tracking service.

Parameters:

proxy - a proxy

Returns:

an IssueTrackingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTracking() is false

Compliance:

optional - This method must be implemented if supportsIssueTracking() is true.

getIssueTrackingSessionForFrontOffice

IssueTrackingSession getIssueTrackingSessionForFrontOffice(Id frontOfficeId,
                                                         Proxy proxy)
                                                           throws NotFoundException,
                                                                  OperationFailedException

Gets the OsidSession associated with the issue tracking service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

an IssueTrackingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTracking() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueTracking() and supportsVisibleFederation() are true

getIssueResourcingSession

IssueResourcingSession getIssueResourcingSession(Proxy proxy)
                                                 throws OperationFailedException

Gets the OsidSession associated with the issue resourcing service.

Parameters:

proxy - a proxy

Returns:

an IssueResourcingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueResourcing() is false

Compliance:

optional - This method must be implemented if supportsIssueResourcing() is true.

getIssueResourcingSessionForFrontOffice

IssueResourcingSession getIssueResourcingSessionForFrontOffice(Id frontOfficeId,
                                                             Proxy proxy)
                                                               throws NotFoundException,
                                                                      OperationFailedException

Gets the OsidSession associated with the issue resourcing service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

an IssueResourcingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueResourcing() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueResourcing() and supportsVisibleFederation() are true

getIssueTriagingSession

IssueTriagingSession getIssueTriagingSession(Proxy proxy)
                                             throws OperationFailedException

Gets the OsidSession associated with the issue triaging service.

Parameters:

proxy - a proxy

Returns:

an IssueTriagingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsIssueTriaging() is true.

getIssueTriagingSessionForFrontOffice

IssueTriagingSession getIssueTriagingSessionForFrontOffice(Id frontOfficeId,
                                                         Proxy proxy)
                                                           throws NotFoundException,
                                                                  OperationFailedException

Gets the OsidSession associated with the issue triaging service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

an IssueTriagingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTriaging() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueTriaging() and supportsVisibleFederation() are true

getIssueLookupSession

IssueLookupSession getIssueLookupSession(Proxy proxy)
                                         throws OperationFailedException

Gets the OsidSession associated with the issue lookup service.

Parameters:

proxy - a proxy

Returns:

an IssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsIssueLookup() is true.

getIssueLookupSessionForFrontOffice

IssueLookupSession getIssueLookupSessionForFrontOffice(Id frontOfficeId,
                                                     Proxy proxy)
                                                       throws NotFoundException,
                                                              OperationFailedException

Gets the OsidSession associated with the issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

an IssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueLookup() and supportsVisibleFederation() are true

getIssueQuerySession

IssueQuerySession getIssueQuerySession(Proxy proxy)
                                       throws OperationFailedException

Gets the OsidSession associated with the issue query service.

Parameters:

proxy - a proxy

Returns:

an IssueQuerySession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueQuery() is false

Compliance:

optional - This method must be implemented if supportsIssueQuery() is true.

getIssueQuerySessionForFrontOffice

IssueQuerySession getIssueQuerySessionForFrontOffice(Id frontOfficeId,
                                                   Proxy proxy)
                                                     throws NotFoundException,
                                                            OperationFailedException

Gets the OsidSession associated with the issue query service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueQuerySession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueQuery() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueQuery() and supportsVisibleFederation() are true

getIssueSearchSession

IssueSearchSession getIssueSearchSession(Proxy proxy)
                                         throws OperationFailedException

Gets the OsidSession associated with the issue search service.

Parameters:

proxy - a proxy

Returns:

an IssueSearchSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSearch() is false

Compliance:

optional - This method must be implemented if supportsIssueSearch() is true.

getIssueSearchSessionForFrontOffice

IssueSearchSession getIssueSearchSessionForFrontOffice(Id frontOfficeId,
                                                     Proxy proxy)
                                                       throws NotFoundException,
                                                              OperationFailedException

Gets the OsidSession associated with the issue search service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueSearchSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSearch() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueSearch() and supportsVisibleFederation() are true

getIssueAdminSession

IssueAdminSession getIssueAdminSession(Proxy proxy)
                                       throws OperationFailedException

Gets the OsidSession associated with the issue administration service.

Parameters:

proxy - a proxy

Returns:

an IssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsIssueAdmin() is true.

getIssueAdminSessionForFrontOffice

IssueAdminSession getIssueAdminSessionForFrontOffice(Id frontOfficeId,
                                                   Proxy proxy)
                                                     throws NotFoundException,
                                                            OperationFailedException

Gets the OsidSession associated with the issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the Queue

proxy - a proxy

Returns:

an IssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueAdmin() and supportsVisibleFederation() are true

getIssueNotificationSession

IssueNotificationSession getIssueNotificationSession(IssueReceiver issueReceiver,
                                                   Proxy proxy)
                                                     throws OperationFailedException

Gets the OsidSession associated with the issue notification service.

Parameters:

issueReceiver - the notification callback

proxy - a proxy

Returns:

an IssueNotificationSession

Throws:

NullArgumentException - issueReceiver or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueNotification() is false

Compliance:

optional - This method must be implemented if supportsIssueNotification() is true.

getIssueNotificationSessionForFrontOffice

IssueNotificationSession getIssueNotificationSessionForFrontOffice(IssueReceiver issueReceiver,
                                                                 Id frontOfficeId,
                                                                 Proxy proxy)
                                                                   throws NotFoundException,
                                                                          OperationFailedException

Gets the OsidSession associated with the issue notification service for the given front office.

Parameters:

issueReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - issueReceiver, frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueNotification() and supportsVisibleFederation() are true

getIssueFrontOfficeSession

IssueFrontOfficeSession getIssueFrontOfficeSession(Proxy proxy)
                                                   throws OperationFailedException

Gets the OsidSession to lookup issue/front office trackings.

Parameters:

proxy - a proxy

Returns:

an IssueFrontOfficeSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueFrontOffice() is false

Compliance:

optional - This method must be implemented if supportsIssueFrontOffice() is true.

getIssueFrontOfficeAssignmentSession

IssueFrontOfficeAssignmentSession getIssueFrontOfficeAssignmentSession(Proxy proxy)
                                                                       throws OperationFailedException

Gets the OsidSession associated with assigning issues to frontOffices.

Parameters:

proxy - a proxy

Returns:

an IssueFrontOfficeAssignmentSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueFrontOfficeAssignment() is false

Compliance:

optional - This method must be implemented if supportsIssueFrontOfficeAssignment() is true.

getIssueSmartFrontOfficeSession

IssueSmartFrontOfficeSession getIssueSmartFrontOfficeSession(Id frontOfficeId,
                                                           Proxy proxy)
                                                             throws NotFoundException,
                                                                    OperationFailedException

Gets the OsidSession to manage locatin smart frontOffices.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueSmartFrontOfficeSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSmartFrontOffice() is false

Compliance:

optional - This method must be implemented if supportsIssueSmartFrontOffice() is true.

getSubtaskIssueLookupSession

SubtaskIssueLookupSession getSubtaskIssueLookupSession(Proxy proxy)
                                                       throws OperationFailedException

Gets the OsidSession associated with the subtask issue lookup service.

Parameters:

proxy - a proxy

Returns:

a SubtaskIssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsSubtaskIssueLookup() is true.

getSubtaskIssueLookupSessionForFrontOffice

SubtaskIssueLookupSession getSubtaskIssueLookupSessionForFrontOffice(Id frontOfficeId,
                                                                   Proxy proxy)
                                                                     throws NotFoundException,
                                                                            OperationFailedException

Gets the OsidSession associated with the subtask issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a SubtaskIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsSubtaskIssueLookup() and supportsVisibleFederation() are true

getSubtaskIssueAdminSession

SubtaskIssueAdminSession getSubtaskIssueAdminSession(Proxy proxy)
                                                     throws OperationFailedException

Gets the OsidSession associated with the subtask issue administration service.

Parameters:

proxy - a proxy

Returns:

a SubtaskIssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsSubtaskIssueAdmin() is true.

getSubtaskIssueAdminSessionForFrontOffice

SubtaskIssueAdminSession getSubtaskIssueAdminSessionForFrontOffice(Id frontOfficeId,
                                                                 Proxy proxy)
                                                                   throws NotFoundException,
                                                                          OperationFailedException

Gets the OsidSession associated with the subtask issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a SubtaskIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsSubtaskIssueAdmin() and supportsVisibleFederation() are true

getDuplicateIssueLookupSession

DuplicateIssueLookupSession getDuplicateIssueLookupSession(Proxy proxy)
                                                           throws OperationFailedException

Gets the OsidSession associated with the duplicate issue lookup service.

Parameters:

proxy - a proxy

Returns:

a DuplicateIssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsDuplicateIssueLookup() is true.

getDuplicateIssueLookupSessionForFrontOffice

DuplicateIssueLookupSession getDuplicateIssueLookupSessionForFrontOffice(Id frontOfficeId,
                                                                       Proxy proxy)
                                                                         throws NotFoundException,
                                                                                OperationFailedException

Gets the OsidSession associated with the duplicate issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a DuplicateIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsDuplicateIssueLookup() and supportsVisibleFederation() are true

getDuplicateIssueAdminSession

DuplicateIssueAdminSession getDuplicateIssueAdminSession(Proxy proxy)
                                                         throws OperationFailedException

Gets the OsidSession associated with the duplicate issue administration service.

Parameters:

proxy - a proxy

Returns:

a DuplicateIssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsDuplicateIssueAdmin() is true.

getDuplicateIssueAdminSessionForFrontOffice

DuplicateIssueAdminSession getDuplicateIssueAdminSessionForFrontOffice(Id frontOfficeId,
                                                                     Proxy proxy)
                                                                       throws NotFoundException,
                                                                              OperationFailedException

Gets the OsidSession associated with the duplicate issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a DuplicateIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsDuplicateIssueAdmin() and supportsVisibleFederation() are true

getBranchedIssueLookupSession

BranchedIssueLookupSession getBranchedIssueLookupSession(Proxy proxy)
                                                         throws OperationFailedException

Gets the OsidSession associated with the branched issue lookup service.

Parameters:

proxy - a proxy

Returns:

a BranchedIssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsBranchedIssueLookup() is true.

getBranchedIssueLookupSessionForFrontOffice

BranchedIssueLookupSession getBranchedIssueLookupSessionForFrontOffice(Id frontOfficeId,
                                                                     Proxy proxy)
                                                                       throws NotFoundException,
                                                                              OperationFailedException

Gets the OsidSession associated with the branched issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a BranchedIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsBranchedIssueLookup() and supportsVisibleFederation() are true

getBranchedIssueAdminSession

BranchedIssueAdminSession getBranchedIssueAdminSession(Proxy proxy)
                                                       throws OperationFailedException

Gets the OsidSession associated with the branched issue administration service.

Parameters:

proxy - a proxy

Returns:

a BranchedIssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsBranchedIssueAdmin() is true.

getBranchedIssueAdminSessionForFrontOffice

BranchedIssueAdminSession getBranchedIssueAdminSessionForFrontOffice(Id frontOfficeId,
                                                                   Proxy proxy)
                                                                     throws NotFoundException,
                                                                            OperationFailedException

Gets the OsidSession associated with the branched issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a BranchedIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsBranchedIssueAdmin() and supportsVisibleFederation() are true

getBlockingIssueLookupSession

BlockingIssueLookupSession getBlockingIssueLookupSession(Proxy proxy)
                                                         throws OperationFailedException

Gets the OsidSession associated with the blocking issue lookup service.

Parameters:

proxy - a proxy

Returns:

a BlockingIssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsBlockingIssueLookup() is true.

getBlockingIssueLookupSessionForFrontOffice

BlockingIssueLookupSession getBlockingIssueLookupSessionForFrontOffice(Id frontOfficeId,
                                                                     Proxy proxy)
                                                                       throws NotFoundException,
                                                                              OperationFailedException

Gets the OsidSession associated with the blocking issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a BlockingIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsBlockingIssueLookup() and supportsVisibleFederation() are true

getBlockingIssueAdminSession

BlockingIssueAdminSession getBlockingIssueAdminSession(Proxy proxy)
                                                       throws OperationFailedException

Gets the OsidSession associated with the blocking issue administration service.

Parameters:

proxy - a proxy

Returns:

a BlockingIssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsBlockingIssueAdmin() is true.

getBlockingIssueAdminSessionForFrontOffice

BlockingIssueAdminSession getBlockingIssueAdminSessionForFrontOffice(Id frontOfficeId,
                                                                   Proxy proxy)
                                                                     throws NotFoundException,
                                                                            OperationFailedException

Gets the OsidSession associated with the blocking issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a BlockingIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsBlockingIssueAdmin() and supportsVisibleFederation() are true

getLogEntryLookupSession

LogEntryLookupSession getLogEntryLookupSession(Proxy proxy)
                                               throws OperationFailedException

Gets the OsidSession associated with the log entry lookup service.

Parameters:

proxy - a proxy

Returns:

a LogEntryLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryLookup() is false

Compliance:

optional - This method must be implemented if supportsLogEntryLookup() is true.

getLogEntryLookupSessionForFrontOffice

LogEntryLookupSession getLogEntryLookupSessionForFrontOffice(Id frontOfficeId,
                                                           Proxy proxy)
                                                             throws NotFoundException,
                                                                    OperationFailedException

Gets the OsidSession associated with the log entry lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a LogEntryLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsLogEntryLookup() and supportsVisibleFederation() are true

getIssueMessagingSession

IssueMessagingSession getIssueMessagingSession(Proxy proxy)
                                               throws OperationFailedException

Gets the OsidSession associated with the issue messaging service.

Parameters:

proxy - a proxy

Returns:

an IssueMessagingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueMessaging() is false

Compliance:

optional - This method must be implemented if supportsIssueMessaging() is true.

getIssueMessagingSessionForFrontOffice

IssueMessagingSession getIssueMessagingSessionForFrontOffice(Id frontOfficeId,
                                                           Proxy proxy)
                                                             throws NotFoundException,
                                                                    OperationFailedException

Gets the OsidSession associated with the issue messaging service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueMessagingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueMessaging() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueMessaging() and supportsVisibleFederation() are true

getLogEntryNotificationSession

LogEntryNotificationSession getLogEntryNotificationSession(LogEntryReceiver logEntryReceiver,
                                                         Proxy proxy)
                                                           throws OperationFailedException

Gets the OsidSession associated with the log entry notification service.

Parameters:

logEntryReceiver - the notification callback

proxy - a proxy

Returns:

a LogEntryNotificationSession

Throws:

NullArgumentException - logEntryReceiver or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryNotification() is false

Compliance:

optional - This method must be implemented if supportsLogEntryNotification() is true.

getLogEntryNotificationSessionForFrontOffice

LogEntryNotificationSession getLogEntryNotificationSessionForFrontOffice(LogEntryReceiver logEntryReceiver,
                                                                       Id frontOfficeId,
                                                                       Proxy proxy)
                                                                         throws NotFoundException,
                                                                                OperationFailedException

Gets the OsidSession associated with the log entry notification service for the given front office.

Parameters:

logEntryReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a LogEntryNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - logEntryReceiver, frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsLogEntryNotification() and supportsVisibleFederation() are true

getQueueLookupSession

QueueLookupSession getQueueLookupSession(Proxy proxy)
                                         throws OperationFailedException

Gets the OsidSession associated with the queue lookup service.

Parameters:

proxy - a proxy

Returns:

a QueueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueLookup() is false

Compliance:

optional - This method must be implemented if supportsQueueLookup() is true.

getQueueLookupSessionForFrontOffice

QueueLookupSession getQueueLookupSessionForFrontOffice(Id frontOfficeId,
                                                     Proxy proxy)
                                                       throws NotFoundException,
                                                              OperationFailedException

Gets the OsidSession associated with the queue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueLookup() and supportsVisibleFederation() are true

getQueueQuerySession

QueueQuerySession getQueueQuerySession(Proxy proxy)
                                       throws OperationFailedException

Gets the OsidSession associated with the queue query service.

Parameters:

proxy - a proxy

Returns:

a QueueQuerySession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueQuery() is false

Compliance:

optional - This method must be implemented if supportsQueueQuery() is true.

getQueueQuerySessionForFrontOffice

QueueQuerySession getQueueQuerySessionForFrontOffice(Id frontOfficeId,
                                                   Proxy proxy)
                                                     throws NotFoundException,
                                                            OperationFailedException

Gets the OsidSession associated with the queue query service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueQuerySession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueQuery() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueQuery() and supportsVisibleFederation() are true

getQueueSearchSession

QueueSearchSession getQueueSearchSession(Proxy proxy)
                                         throws OperationFailedException

Gets the OsidSession associated with the queue search service.

Parameters:

proxy - a proxy

Returns:

a QueueSearchSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSearch() is false

Compliance:

optional - This method must be implemented if supportsQueueSearch() is true.

getQueueSearchSessionForFrontOffice

QueueSearchSession getQueueSearchSessionForFrontOffice(Id frontOfficeId,
                                                     Proxy proxy)
                                                       throws NotFoundException,
                                                              OperationFailedException

Gets the OsidSession associated with the queue search service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueSearchSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSearch() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueSearch() and supportsVisibleFederation() are true

getQueueAdminSession

QueueAdminSession getQueueAdminSession(Proxy proxy)
                                       throws OperationFailedException

Gets the OsidSession associated with the queue administration service.

Parameters:

proxy - a proxy

Returns:

a QueueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueAdmin() is false

Compliance:

optional - This method must be implemented if supportsQueueAdmin() is true.

getQueueAdminSessionForFrontOffice

QueueAdminSession getQueueAdminSessionForFrontOffice(Id frontOfficeId,
                                                   Proxy proxy)
                                                     throws NotFoundException,
                                                            OperationFailedException

Gets the OsidSession associated with the queue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueAdminSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueAdmin() and supportsVisibleFederation() are true

getQueueNotificationSession

QueueNotificationSession getQueueNotificationSession(QueueReceiver queueReceiver,
                                                   Proxy proxy)
                                                     throws OperationFailedException

Gets the OsidSession associated with the queue notification service.

Parameters:

queueReceiver - the notification callback

proxy - a proxy

Returns:

a QueueNotificationSession

Throws:

NullArgumentException - queueReceiver or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueNotification() is false

Compliance:

optional - This method must be implemented if supportsQueueNotification() is true.

getQueueNotificationSessionForFrontOffice

QueueNotificationSession getQueueNotificationSessionForFrontOffice(QueueReceiver queueReceiver,
                                                                 Id frontOfficeId,
                                                                 Proxy proxy)
                                                                   throws NotFoundException,
                                                                          OperationFailedException

Gets the OsidSession associated with the queue notification service for the given front office.

Parameters:

queueReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - queueReceiver, frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueNotification() and supportsVisibleFederation() are true

getQueueFrontOfficeSession

QueueFrontOfficeSession getQueueFrontOfficeSession(Proxy proxy)
                                                   throws OperationFailedException

Gets the OsidSession to lookup queue/front office issues.

Parameters:

proxy - a proxy

Returns:

a QueueFrontOfficeSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueFrontOffice() is false

Compliance:

optional - This method must be implemented if supportsQueueFrontOffice() is true.

getQueueFrontOfficeAssignmentSession

QueueFrontOfficeAssignmentSession getQueueFrontOfficeAssignmentSession(Proxy proxy)
                                                                       throws OperationFailedException

Gets the OsidSession associated with assigning queues to frontOffices.

Parameters:

proxy - a proxy

Returns:

a QueueFrontOfficeAssignmentSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueFrontOfficeAssignment() is false

Compliance:

optional - This method must be implemented if supportsQueueFrontOfficeAssignment() is true.

getQueueSmartFrontOfficeSession

QueueSmartFrontOfficeSession getQueueSmartFrontOfficeSession(Id frontOfficeId,
                                                           Proxy proxy)
                                                             throws NotFoundException,
                                                                    OperationFailedException

Gets the OsidSession to manage queue smart frontOffices.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueSmartFrontOfficeSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSmartFrontOffice() is false

Compliance:

optional - This method must be implemented if supportsQueueSmartFrontOffice() is true.

getQueueResourcingSession

QueueResourcingSession getQueueResourcingSession(Proxy proxy)
                                                 throws OperationFailedException

Gets the OsidSession associated with the queue resourcing service.

Parameters:

proxy - a proxy

Returns:

a QueueResourcingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueResourcing() is false

Compliance:

optional - This method must be implemented if supportsQueueResourcing() is true.

getQueueResourcingSessionForFrontOffice

QueueResourcingSession getQueueResourcingSessionForFrontOffice(Id frontOfficeId,
                                                             Proxy proxy)
                                                               throws NotFoundException,
                                                                      OperationFailedException

Gets the OsidSession associated with the queue resourcing service for the given front office.

Parameters:

frontOfficeId - the Id of the Queue

proxy - a proxy

Returns:

a QueueResourcingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueResourcing() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueResourcing() and supportsVisibleFederation() are true

getFrontOfficeLookupSession

FrontOfficeLookupSession getFrontOfficeLookupSession(Proxy proxy)
                                                     throws OperationFailedException

Gets the OsidSession associated with the front office lookup service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeLookup() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeLookup() is true.

getFrontOfficeQuerySession

FrontOfficeQuerySession getFrontOfficeQuerySession(Proxy proxy)
                                                   throws OperationFailedException

Gets the OsidSession associated with the front office query service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeQuerySession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeQuery() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeQuery() is true.

getFrontOfficeSearchSession

FrontOfficeSearchSession getFrontOfficeSearchSession(Proxy proxy)
                                                     throws OperationFailedException

Gets the OsidSession associated with the front office search service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeSearchSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeSearch() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeSearch() is true.

getFrontOfficeAdminSession

FrontOfficeAdminSession getFrontOfficeAdminSession(Proxy proxy)
                                                   throws OperationFailedException

Gets the OsidSession associated with the front office administrative service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeAdmin() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeAdmin() is true.

getFrontOfficeNotificationSession

FrontOfficeNotificationSession getFrontOfficeNotificationSession(FrontOfficeReceiver frontOfficeReceiver,
                                                               Proxy proxy)
                                                                 throws OperationFailedException

Gets the OsidSession associated with the front office notification service.

Parameters:

frontOfficeReceiver - the notification callback

proxy - a proxy

Returns:

a FrontOfficeNotificationSession

Throws:

NullArgumentException - frontOfficeReceiver or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeNotification() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeNotification() is true.

getFrontOfficeHierarchySession

FrontOfficeHierarchySession getFrontOfficeHierarchySession(Proxy proxy)
                                                           throws OperationFailedException

Gets the OsidSession associated with the front office hierarchy service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeHierarchySession for frontOffices

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeHierarchy() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeHierarchy() is true.

getFrontOfficeHierarchyDesignSession

FrontOfficeHierarchyDesignSession getFrontOfficeHierarchyDesignSession(Proxy proxy)
                                                                       throws OperationFailedException

Gets the OsidSession associated with the front office hierarchy design service.

Parameters:

proxy - a proxy

Returns:

a HierarchyDesignSession for frontOffices

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeHierarchyDesign() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeHierarchyDesign() is true.

getTrackingRulesProxyManager

TrackingRulesProxyManager getTrackingRulesProxyManager()
                                                       throws OperationFailedException

Gets a TrackingRulesProxyManager.

Returns:

a TrackingRulesProxyManager

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsTrackingRules() is false

Compliance:

optional - This method must be implemented if supportsTrackingRules() is true.